The Market Research Agency That Takes The Guesswork Out of Growth
Clusters are a market research agency focusing on insights and analytics, formed out of a strong desire to do better and more robust research. We dig deep into patterns of human behaviour and thinking, to help you better understand the people who will make or break your business – your customers.
Our job is to do the kind of market research that makes sure you don’t waste time and money talking to the wrong people about the wrong things. Instead we help you get in front of the audiences most likely to engage with you, armed with detailed and accurate knowledge of what it will take to get them to buy in.
Companies we’ve helped grow
Customer Segmentation FAQs
What is customer segmentation?
Customer segmentation is a way of refining your customer base into smaller groups, based on a set of shared characteristics. These shared characteristics may include a range of attitudes, perceptions, and influences. You can use this information to create highly targeted marketing campaigns, sales strategies, and sell to specific audiences more effectively.
How can customer segmentation help my business?
There are many benefits to breaking down your customer base into similar groups for targeted marketing and sales strategies. Especially when this is outsourced to a specialist segmentation agency such as Clusters. Ultimately, customer segmentation results in more effective marketing and business growth. The insights that you gain will help you to answer key questions such as:
- Will a particular group respond positively to an offer?
- Which groups will deliver the most profit and growth?
- Where can we find them?
- What’s the best way to get their attention?
- What will it take to convince them to buy in?
Which types of businesses need customer segmentation research?
All businesses can benefit from customer segmentation research, whether they are large or small, established or new, B2C (business-to-consumer) or B2B (business-to-business). However, the way in which this research is conducted might differ depending on their industry and their target market. For example, B2C businesses might prefer to segment their audiences based on factors such as lifestyle, beliefs, attitudes and values. Whereas B2B marketers may choose to focus on industry, location, payment terms or other factors.
We can help you to determine which factors to use to segment your audience, based on the nuances of your business. Get in touch to learn more.
How reliable are customer segmentation tools?
There are many different customer segmentation tools available, some of these you may have come across before from ‘mainstream’ providers. The trouble with these is that they typically only have an accuracy rate of around 70%. Getting accurate data is essential to maximising the returns on your marketing investments, which is why we developed our own customer segmentation software which is much more reliable.
HuPa, our deep-learning modelling tool, is specially adapted for segmentation-based market analysis and geo-modelling. It’s particularly known for its strong clustering capabilities (which is where we got our name from) and it's almost-complete lack of human bias. With a 98% accuracy rate, we believe it's still the most consistent, reliable customer segmentation tool in our industry.
Why choose Clusters to carry out your customer segmentation research?
With many different agencies and providers of customer segmentation software to choose from, why should you choose us to carry out your segmentation research?
We’re a market research agency who specialise in customer segmentation. Our team is made up of experienced, perceptive data scientists with exclusive access to HuPa, the industry’s most accurate customer segmentation tool. We identified a problem with mainstream tools which did not deliver reliable data, so we developed a completely new approach with our custom-built software. Our experience, knowledge and tools are unrivalled when it comes to customer segmentation.
Our research provides you with the most accurate (98%) results, so you can minimise wastage in your marketing budget and drive business growth. Get in touch today to discuss your customer segmentation project.
How we help
Whether you require a market research agency to help you launch a new business or to take an established business to the next level, we have the tools and the skillset to help you thrive. Using our own purpose-built software we give you the market insights you need to make smart, informed decisions about the future of your business.
1
UNDERSTAND
YOUR AUDIENCE
From market research to customer segmentation and journey mapping – our insights see sales soar by making sure you’re talking to the right people about the right things.
2
DEVELOP AND TEST YOUR IDEAS
From packaging research and logo testing to pricing analysis – our insights give you confidence about how your new offering, brand, or campaign will perform before you put significant spend behind it.
3
TRACK AND REFINE YOUR STRATEGY
From brand tracking & brand health studies to ad tracking – our insights let you see what people think of your business and your marketing, so you can connect with them as effectively as possible.
HEAR FROM HAPPY CLIENTS
WHY CHOOSE US AS YOUR MARKET RESEARCH AGENCY?
We'll give you more accurate insights
We don’t rely on mainstream market tools, which only have an accuracy rate of around 70%. We have our own purpose-built audience analysis software, which gives us data that’s 98% accurate. So when you work with us you’ll know you’re basing high-stakes business decisions on consistent, reliable information.
We'll keep the focus on people
While our work is firmly rooted in data and analytics, we never forget that what we’re really studying is human behaviour. Every set of numbers is designed to reveal the reality of how people think, feel, and behave, and every insight we bring to you will directly affect how your customers interact with your brand.
We'll make it easy to take action
Our team all have in-house marketing or research experience, so we know exactly how you’ll need to apply our discoveries in your day-to-day work. Although our research is thorough, we don’t drown you in numbers. We interpret what we find and present you with strategic, practical insights you can put into action right away.
GET IN TOUCH
Email us: hello@clustersinsights.com
Call us: +44(0) 20 3950 6624
Find us: 85 Great Portland Street, First Floor, London, W1W 7LT
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