Who we are

Clusters got its start, back in the spring of 2006, because David Hulbert and Simon Palmer didn’t think it made sense to throw away millions of dollars.

David was overseeing Broadcasting at Walt Disney International Television and had been asked to do some work analysing and segmenting the company’s audiences. But as he began planning for the project, the mainstream segmentation tools just didn’t seem to deliver what he needed.

Part of the problem was that the tools focused on the wrong things, dividing audiences up in ways that didn’t get to the heart of what truly influenced their decisions. But the biggest issue was that the tools were only about 60-70% accurate, and gave different answers each time they were run.

Given that Disney’s marketing budget was in the tens of millions, potentially wasting at least a third of that on targeting the wrong people with the wrong messages would be a hugely expensive mistake.

So David decided to partner with his old colleague Simon Palmer, and together they set about creating a completely new approach to segmentation.

When they put it to work for Disney, it revealed some amazing insights – moving the Disney Channel in the UK from a poor #3 position to unchallenged market leadership in just 18 months, all while spending less on marketing.

This success led them to wave goodbye to their Disney days and start their own insights and analytics business, with a focus on creating proprietary tools that could give businesses truly meaningful and reliable data. The two most significant are HuPa and Neural Conjoint+. 

HuPa is our deep-learning modelling tool, specially adapted for segmentation-based market analysis and geo-modelling. It’s particularly known for its strong clustering capabilities (which is where we got our name from) and its almost-complete lack of human bias. And its 98% accuracy rate means that it’s still the most consistent, reliable segmentation tool in our industry.

Neural Conjoint+ is our more advanced version of traditional conjoint analysis, which completely revolutionises the standard approach to designing a brand or product proposition. It can not only pinpoint which features, functions, and benefits are most important to different groups of people (or segments), but also tell you which combination of attributes will be most effective in growing sales (rather than just reporting on preferences).

Although of course our growing team of experienced, perceptive data scientists are always updating and improving them, both these tools are still at the heart of Clusters today. They’re what help us give businesses real certainty on everything from customer segmentation (our specialism) to product testing, pricing analysis, ad tracking, and brand-health studies.

So you can make smart, informed decisions, and take the guesswork out of growing your business.

Our Management Team

Louise Altman

Chief Executive

Louise is Chief Executive at Clusters and a member of the company’s board of directors. She joined Clusters in 2015, bringing experience from the market research sector, as well as a range of B2B and B2C industries. Louise manages our corporate direction and strategy, ensuring that we continue to always deliver the best for our clients.

David Hulbert

Director of Product Innovation

Dissatisfied with the flaws in current techniques, David co-authored our exclusive software and, together with superlative business acumen, brings incomparable analytics expertise to Clusters. Armed with a First in Pure Mathematics from Cambridge and an MBA from Stanford, David evolved from marketing at Unilever, consultancy at McKinsey to spearheading $1.6b turnover as President of The Walt Disney Company’s International TV division.

Phu Truong

Insight Director

Phu is our segmentation specialist, with over 50 segmentation projects under his belt – plus a raft of quantitative research and advanced analytics experience. Before Clusters, Phu spent a decade in the research department at The Walt Disney Company where his achievements include developing a global test to support $20m commissioning decisions.

Will Neville

Senior Consultant – TV & Media

Will is a Certified Member of the Market Research Society and manages Clusters’ quantitative research projects hands-on across multiple sectors including media, entertainment and FMCG. Before Clusters, Will spent a decade in the research department at The Walt Disney Company before acting as Sony Business Europe’s first ever research specialist. He then crossed over into the agency world, and now has more than 14 years’ experience on this side of the fence.

Tim Richards

Chairman

As Chairman Tim’s role is to give impartial advice on how to keep improving Clusters. Tim has spent the last 25 years in blue chip global media businesses such as The Walt Disney Company and smaller private equity-funded ventures and start-ups. He is an acknowledged expert on business operations and practices, and is a member of the Accenture Global Convergence Forum Executive Advisory Board.

Companies we’ve helped grow

vision-express
bbc
quikfit
discovery-network
rnib

WHY WORK WITH US?

We'll give you more accurate insights

We don’t rely on mainstream market tools, which only have an accuracy rate of around 70%. We have our own purpose-built audience analysis software, which gives us data that’s 98% accurate. So when you work with us you’ll know you’re basing high-stakes business decisions on consistent, reliable information.

We'll keep the focus on people

While our work is firmly rooted in data and analytics, we never forget that what we’re really studying is human behaviour. Every set of numbers is designed to reveal the reality of how people think, feel, and behave, and every insight we bring to you will directly affect how your customers interact with your brand.

We'll make it easy to take action

Our team all have in-house marketing or research experience, so we know exactly how you’ll need to apply our discoveries in your day-to-day work. Although our research is thorough, we don’t drown you in numbers. We interpret what we find and present you with strategic, practical insights you can put into action right away.

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GET IN TOUCH

Email us: hello@clusters.uk.com

Call us: +44(0) 20 3950 6624

Find us: 1 Fore St Ave, London, EC2Y 9DT, UK

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Copyright Clusters Limited 2019. Clusters Limited, Endeavour House, 78 Stafford Road, Wallington, Surrey, England, SM6 9AY. Registered in England and Wales. No. 5716244