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    • Customer journey mapping Understand exactly where customers disengage and why, so you can fix friction points and increase sales.
    • Customer segmentation Understand customer mindsets and behaviours so you can target better, convert more, and grow ROI.
    • Pricing analysis & research Pricing research that reveals what customers will pay, helping you maximise demand, margins and growth.
    • Quantitative market research Quantitative research that turns data into clear insight, confident decisions and measurable growth.
    • Qualitative market research Go beyond the numbers to understand why customers think, feel and choose the way they do.
    • Market scoping Identify customer demand, competitor gaps and market opportunities before you launch or expand.
    • Brand tracking Measure how your brand is perceived, track change over time, and identify opportunities for growth.
    • Advertising testing and tracking Test and track advertising performance to see what works, optimise spend, and improve campaign impact.
    • Concept testing Validate new concepts early, refine your offer, and launch with confidence based on real customer insight.
    • Logo testing Reduce rebrand risk by testing logo concepts with real audiences before investing in a final design.
    • Packaging research Understand how packaging influences perception and purchase so you can optimise design and drive sales.
    • Product development research Understand demand, usability and appeal so you can develop products people genuinely want to buy.
  • Work
    • Website & App Usability Testing Website and app usability testing that uncovers user friction and helps you create digital experiences people keep coming back to.
    • Audience Research for TV & Media Audience research for TV and media that helps you understand viewers in depth and shape smarter content and strategy.
    • Market Research for the Travel Industry Travel market research that helps you understand traveller behaviour and make smarter, insight-led strategic decisions.
    • Market Research for Startups Market research for startups designed to give you clear evidence, reduce uncertainty and guide confident decisions as you build and launch your business.
    • Retail & Shopper Research Retail and shopper research that reveals buying behaviour, sharpens strategy and helps brands grow confidently.
    • Education & Professional Bodies Research for education and professional bodies that helps you understand students, members and wider market dynamics.
    • B2B Market Research B2B market research that reveals how business buyers think and choose, helping you position better and grow confidently.
    • Automotive Research Automotive market research backed by deep sector experience, helping brands understand drivers and market change.
  • About
    • Our history Created to solve the limitations of conventional segmentation and deliver more meaningful insight.
    • Our team Experienced researchers and analysts working together to deliver meaningful results.
  • Insights
Contact us
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Read our case studies

fitness product testing

Validating a smart fitness innovation across the UK & US

Clusters partnered with a health technology innovator to assess the commercial potential of a new connected fitness product and companion app across the UK and US.

Driving growth in a competitive cruise market through segmentation

Clusters partnered with a leading international cruise brand to develop a segmentation-led growth strategy across the UK and Germany.

Using consumer segmentation to accelerate European growth

Clusters partnered with a leading international baby products brand to support its European growth strategy.

Testing health app propositions to maximise market reach

Clusters partnered with a health innovation organisation to evaluate four new health and wellbeing app concepts prior to launch.

Building a segment-driven strategy in a competitive automotive market

Clusters partnered with a leading automotive parts and accessories retailer to develop a fully segment-driven UK growth strategy across online and in-store channels.

Quayside Clothing

Quayside Clothing: Scoping the market

Clusters supported Quayside Clothing in identifying new growth opportunities through targeted market intelligence designed to strengthen positioning in a competitive ecommerce landscape.

Vision Express

Vision Express: Advertising & brand tracking study

Clusters supported Vision Express with an ongoing brand and advertising tracking programme designed to provide continuous visibility of customer perceptions in a highly competitive market.

MBC Group

MBC: Growing viewing share

Clusters supported MBC Group in strengthening viewing share and reinforcing its market leadership through a detailed viewer segmentation across key territories. The project provided a clear understanding of how and why audiences engage with different channels, helping teams optimise programming, scheduling and marketing decisions while reducing internal channel cannibalisation.

Institute of Directors

Institute of Directors: Price and proposition testing

Clusters supported the Institute of Directors in reshaping its membership offer through pricing and proposition testing designed to identify the most compelling packages and optimal price points. Building on earlier strategic research, the study explored how current and prospective members responded to different membership propositions and what they considered fair value.

Chello Multicanal

Chello Multicanal: Viewer segmentation

Clusters supported Chello Multicanal in strengthening its competitive position within a challenging pay TV market by delivering a detailed, behaviour-led viewer segmentation. The work provided a consistent framework for understanding how audiences consume content across channels, genres and time slots, enabling clearer brand differentiation and reducing internal channel cannibalisation.

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